Your information,
handled with care.

Updated 2 November 2026

1. Who we are

Nobaway is operated by an independent operator based in Morocco, trading as Nobaway. Privacy questions and requests can be sent to contact@nobaway.com.

2. Information we handle

Depending on how you use Nobaway, we handle business-owner account and contact details; business profiles and addresses; staff account and access information; customer information entered through business-configured forms; queue entries, order contents, statuses and timestamps; and technical information needed for sessions, security and troubleshooting.

Businesses decide which customer information to collect in their forms. Not every business asks for the same fields. Tracking links and ticket references can provide access to status information, so keep them private. Do not submit payment-card details, passwords, medical records or other unnecessary sensitive information in these forms.

3. Why we use it

We use information to create and secure accounts, operate waiting lines and order tracking, let authorized staff manage service progress, provide business history and statistics, administer subscriptions, respond to support requests, prevent misuse and meet applicable obligations. We do not sell customer information.

4. Business and customer responsibilities

For information a business collects about its own customers, the business decides the purposes and fields and is responsible for its notices and lawful use. Nobaway processes that information to provide the software. For our own owner accounts, subscription administration, support and website security, Nobaway determines how the information is used.

If your request concerns an order or visit at a business, contact that business first. We can help route privacy requests that require action by a business account.

5. Who receives information

Information is available to authorized users of the relevant business and to service providers needed for hosting, infrastructure, communications and payment processing. Providers receive information necessary for their role. Where Polar or Paddle processes a software purchase, that provider handles checkout and payment information under its own privacy terms (Polar privacy policy; Paddle privacy policy). Nobaway receives customer identifiers, billing details, transaction, refund and subscription records needed to administer access. We do not store full payment-card numbers.

If a user opens a WhatsApp message link, WhatsApp receives the information included in that link and handles it under its own terms. Optional address-search and map services may receive the address or location used for a search. Information may also be disclosed when legally required or necessary to protect users and service security.

6. Cookies and local storage

The static public pages in this website use no advertising cookies or analytics scripts. The Nobaway applications use session-related browser storage and authentication mechanisms needed to sign in, remember relevant settings and operate the service. Third-party checkout and services may apply their own storage policies.

7. Retention and security

We keep information as needed to provide the service, maintain business records, resolve disputes and satisfy applicable requirements. Contact us about account closure or deletion; some payment, security or legally required records may need to be retained. We use access controls and other technical measures, but no online service can guarantee absolute security.

8. International processing

Hosting and third-party service providers may process information outside your country. Applicable protections and provider arrangements must be considered for these transfers. Contact us for information relevant to your use of the service.

9. Your requests and choices

Depending on applicable law and our role, you may request access, correction, deletion or restriction of your information, or raise an objection. Contact contact@nobaway.com with enough information to identify the relevant account or business. We may need to verify your identity without collecting more information than necessary. Do not send identity documents unless we specifically arrange a suitable method.

10. Updates

We update this policy when our practices change. The date above identifies the current version. Material changes will be communicated appropriately.