NobawayA clear agreement.
Updated 2 November 2026
1. Who provides Nobaway
Nobaway is operated by an independent operator based in Morocco, trading as Nobaway (“we”, “us”). Contact: contact@nobaway.com. These terms apply to the Nobaway website and software. By creating an account or using the software, you agree to these terms.
2. What the service does
Nobaway provides software for business waiting lines and for service orders, tracking items received, processing progress, readiness for collection, and handover. Businesses configure their workflows and customer forms. Customers may access a queue or order tracking page.
Nobaway does not provide the underlying laundry, repair, medical, car-wash or other business service. The business remains responsible for its services, customer communications, items in its custody, and the accuracy of the statuses it records. Waiting estimates and notifications are not guaranteed appointment or completion times.
3. Accounts and responsible use
You must be at least 18 and authorized to manage the business account. Provide accurate account information, protect login credentials, and manage staff access appropriately. You are responsible for activity carried out through your account.
Do not use Nobaway unlawfully, send spam, submit data you have no right to use, interfere with another business, bypass limits or security controls, or attempt unauthorized access. Do not put passwords, payment-card data, medical records or similarly sensitive information into configurable customer fields.
4. Plans, payment and renewal
Paid features depend on the selected plan and the limits shown when subscribing. Prices and billing intervals are shown on our pricing page and at checkout. Paid subscriptions renew monthly or annually until canceled. Changes to recurring prices will be communicated before they take effect for a future billing period.
Where checkout is processed by Polar or Paddle, the provider identified at checkout acts as merchant of record for the software purchase and handles payment and applicable sales-tax collection under its checkout terms. Advertised USD subscription prices include applicable taxes. Nobaway does not add payment-processing fees or a checkout surcharge; provider fees are deducted from our proceeds. Your bank may apply its own currency-conversion or cross-border fees. Nobaway subscriptions do not collect payments for services supplied by our business customers.
5. Cancellation and refunds
You can request cancellation through the account’s billing controls when available or by contacting support@nobaway.com before renewal. Cancellation stops future renewals and normally leaves access available through the paid period. Refund eligibility and the 14-day first-payment window are described in our refund policy. Mandatory rights remain unaffected.
6. Customer data and privacy
You retain your rights to information you provide. You permit us to store and process it as needed to operate and support the service. Businesses are responsible for the lawful collection and use of their customers’ information, including notices and permissions for messages. Our privacy policy explains how Nobaway handles information.
7. Availability and changes
We work to keep Nobaway available, but maintenance, network failures and third-party outages can interrupt service. Businesses should keep an alternative way to manage customers and item handover. We may improve or change the software; material changes affecting an active paid subscription will be communicated appropriately.
8. Suspension and ending access
We may restrict access when needed to address misuse, security threats, unpaid subscriptions or legal requirements. Where practical, we will give notice and an opportunity to resolve the issue. You may stop using the service and request account closure by contacting support. Ending access does not remove obligations that already arose.
9. Ownership and responsibility
The Nobaway software, brand and original website materials remain ours or our licensors’. Your subscription gives you permission to use the service under these terms, not ownership of the software. Each party remains responsible for its own actions. We do not exclude liability or rights that applicable law does not allow to be excluded.
10. Applicable law and contact
These terms are governed by Moroccan law, subject to any mandatory protections applicable to you. Contact us first at contact@nobaway.com to try to resolve a dispute. Updates to these terms will show a new date; material changes will be notified through an appropriate channel.