Refund and cancellation policy

Room to try.
Freedom to cancel.

Updated 2 November 2026

14 days after your first payment

You may request a refund of your first paid Nobaway subscription payment within 14 calendar days of that payment. This applies to the initial monthly or annual subscription payment. The window starts on the date of the first successful paid charge, not when a free account or trial is created.

How to request a refund

Email support@nobaway.com from your account email, including the purchase reference and that you are requesting a refund. Do not include card numbers or identity documents. You may also contact the payment provider identified on your receipt (Polar or Paddle) using its support details.

Approved refunds are returned through the original payment method by the payment provider. The time until funds appear depends on the provider and your bank. A full refund returns the subscription amount paid, including applicable tax, without deducting our payment-processing fees. It ends the paid access funded by the refunded payment and stops future renewals of that subscription. Separately paid periods and complimentary access are preserved. A partial refund does not automatically cancel access or renewal unless we confirm otherwise when approving it.

Cancel future renewals

You can cancel through your Nobaway billing controls when available, or request cancellation at support@nobaway.com before the next renewal. Cancellation stops future renewals; paid access normally remains until the current paid period ends. Cancellation alone does not automatically request a refund.

Renewals and other requests

The 14-day window applies to the first paid subscription payment, not each renewal or plan change. Requests outside that window, renewal issues and duplicate or incorrect charges are reviewed individually. There is no automatic prorated refund for unused time after the window, unless required by law or agreed in response to your request.

Mandatory rights and scope